The Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) has duties and responsibilities related to patient care in the ambulatory clinic enviroment including clerical & clinical support. The individual displays responsible behaviors, communicates effectively with others and fuctions as a member of the healthcare team. The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care and reports to the Nurse Supervisor, who is responsible for administrative supervision, delegation of appropriate tasks, staff development and orientation of the MA to the area's policies and procedures. The MA works collaboratively with the Physician, Advanced Practice Clinician, RN, LPN and other departmental personnel to meet the physical, psychosocial, educational and spiritual needs of the patient & family. The MA must demonstrate competency in skills related to the performance of patient care and demonstates problem-solving skills as they relate to patient care.
MA may be tasked with orientation and training of new staff to various clinic settings and may assist with monthly new hire orientation, annual competencies, and simulation labs as needed.
High School diploma/GED
Graduate of certified or registered Medical Assistant program or completion of requirements to challenge the certification exam
LICENSURE and CERTIFICATION
Certified or Registered Medical Assistant
Current Health Care Provider American Heart Association CPR certification
Experience working with protected health information, electronic medical records and medical terminology proficiency.
Ambulatory clinic experience
90% Time Spent -
Collects patient information outline in the rooming process workflow. Obtains and records patient's vital signs; temperature, pulse, respirations, blood pressure, weight and height. Reports findings to provider or RN and records appropriate documentation in a timely manner. Performs chart review prior to clinic visit.
Recognize and report abnormal findings or changes in condition.
Confirms and clarifies all orders prior to implementation of delegated tasks.
Maintains and uses principles of aseptic techniques and infection control.
Performs delegated procedures in a safe, effective manner according to Policy, Procedures & Guidelines.
Performs injections or immunizations within scope of practice in accordance with competencies, Policies, Procedures, & Guidelines.
Assists practitioner in procedures/treatments/examinations (preparation, positioning, supples, equipment). Proactively identify and problem-solve barriers to safety.
Appropriately obtains and manages specimens.
Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
Provides appropriate patient instruction in health information materials and community resource lists as directed by Physician/Provider.
Assists patients to exam room and prepares patients for examination. Identifies patients with special needs.
Orders, stocks, maintains exam rooms and clinic areas.
Operates clinical equipment according to procedures including safety and quality control checks.
Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow, coordinate necessary preauthorizations (prior authorizations), produce & manage schedule tracking & referral reports, relay patient test results & treatment recommendations to patients, and other duties as assigned .
Maintains medical inventory & medications, assists with all vendor requests.
Completion of prior authorizations and patient care paperwork in collaboration with nursing staff.
10% Time Spent -
Performs other tasks as appropriate under the supervison of the Nurse or Provider.