A clerical staff member in a clinic setting is responsible for multi tasks. The clerical staff member is the initial contact the patient has within the clinic requiring: updating and confirming demographics and insurance information, collecting payments for service, scheduling follow up and assembly of charts. A clerical staff member is responsible for maintaining and organization of clinic medical record, distribution of faxes, reports, messages and inter-office mail. Clerical staff member will answer phones, schedule appointments and take messages.
High School Diploma/or GED equivalent
LICENSURE and CERTIFICATION
High School Diploma/ or GED equivalent
Previous experience with computer software/windows proficient
Minimum of two years Medical/clinical office experience preferred.
Previous experience in Customer service.
Experience in HIPAA
KNOWLEDGE OF, SKILLS IN, ABILITY TO, COMPLEXITY AND DIFFICULY:
Personal Computers, hardware and basic software programs including e-mail, word processing, and spreadsheets.
Knowledge of medical terminology preferred
Knowledge/Understanding of the components to various insurance cards preferred
Understanding the components of the medical record
Knowledge of administrative and clerical procedures including managing files and records and other office procedures and terminology, whether in paper or electronic format
Clear and precise written and verbal and electronic communication
Attention to detail and accuracy
Multi-tasking while maintaining a positive attitude
Excellent Time Management Skills
Proficiency in MS Windows.
Operating fax, copier, multiphone lines and other office equipment
Medical terminology preferred
Proficient in alphanumeric filing
Refer to policy manual for specific instructions/guidelines. Follow established policies and procedures
Adhere to the standards of the job description and overall philosophy of Bozeman Deaconess Hospital
Maintain flexibility to adapt to a variety of workload assignments
Ability to remain composed in an occasional hectic environment
Ability to have high-quality working relationship with all levels of staff and a range of personalities
Ability in addition, subtraction , multiplication, and division
Ability to sort and prepare documents either in paper or in computer imaging, and assign the document appropriately.
Ability to operate electronic data processing equipment.
COMPLEXITY AND DIFFICULTY:
33% Time Spent - Greeting and processing patients including obtaining current insurance and demographic information, consents, required signatures, required forms and answering patient questions.
33% Time Spent - Medical Records/Scanning tasks
33% time Spent - answering phones and scheduling patients for appointments and ancillary tests.
1% Time Spent - Other duties as assigned.